Please read the full Gotobuuy Return and Exchange policy as laid out below. 


Incorrect or Missing Items:

Upon delivery, please thoroughly check the items you received. If there are items from your order that are missing or incorrect, please contact us as soon as possible.

Please email [email protected] with your order number or proof of purchase and photos of any incorrect/damaged items. 

(Note: If such items are not reported within 3 working days of delivery, we may not be able to issue a store credit or replace them.)  


Damaged or Broken item(s):

If your order is received damaged or broken, please do not use it. *It may be dangerous to do so*. 

Please do not throw away any broken item BEFORE contacting us, ([email protected]) we may require a photo of the damage before a replacement/refund can be offered.

Please inspect any items upon delivery to make sure they are intact and in proper order.

(Note: If such items are not reported within 3 working days of delivery, we may not be able to issue a store credit or replace them.) 

Replacements for faulty products are dependent on available stock, If we don’t have it in stock, a refund will be offered on orders received damaged or broken.


3 Month Manufactures Warranty:

Gotobuuy offers a 3-month manufacture warranty on all of our vaporizers, dab pens & E-nails. If you experience any issues with your device(s), please contact our customer service team. Clearly state the fault and order number/proof of purchase in your email to [email protected]

Please note if a product requires replacement, the customer will have to pay for their own shipping when returning the item(s). Please contact our customer service team email: [email protected]

Any products/accessories/vapes, etc that were damaged as a result of user use or misuse does not qualify for a refund or replacement.

The 3 month warranty does not cover replacement consumables such as coils & atomizers that have worn out through normal usage.


Incorrect/incomplete address: 

If a customer makes an order, it is their responsibility to make sure the address is correct on that order.

Gotobuuy accepts no liability for undelivered/missing orders if the customer provides an incomplete/incorrect address. 

If an incorrect address is provided, please email: [email protected] as soon as possible. 

Please provide the order number and correct shipping address, and we will endeavor to rectify that before the order ships. 


Returns by mail USA Only:

Pack your item(s) securely in the original product packaging. All items must be returned in their original condition (including all paperwork, packaging, and accessories).


Before returning any item

contact our customer service team for a return reference number. They will then advise of the USA return shipping address and return case number.  


Shipping Fees

Shipping fees are non-refundable. If you refuse any shipments from, you will be held responsible for the original shipping charges.


Delivery Claims

If your tracking information shows that your package was delivered, but you can’t find it.

Within 24 hours of the expected delivery, please do the following actions & measures stated below:

  • Verify the shipping address.
  • Look for a notice of attempted delivery.
  • Look around the delivery location for your package.
  • See if someone else accepted the delivery on your behalf. e.g. neighbor, other members of the household.
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

If you have completed these measures, then please contact our support team as soon as possible, email: [email protected]