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Terms and Conditions

Terms and Conditions 

 Terms and Conditions for Gotobuuy

Last updated: January 13, 2022


Please read these conditions carefully before visiting or shopping on the Website. By visiting or shopping on the Website you (referred to as "you", "customer", "user" or "buyer") acknowledge and agree to accept these Terms and Conditions.

User Account
You must register as a member on the Website in order to shop, to use some services and to enjoy special promotions and activities.

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, We reserve the right to suspend accounts without further notice.

In accordance with Customs regulations, customers must provide valid and accurate data. All consignee names, addresses, and payers' names should be valid. 

Customers are solely responsible for the accuracy of data that they provide on the Website. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, Gotobuuy will not be held responsible and will not offer any compensation in such cases.

Gotobuuy will always comply with the law, and We kindly remind users to do the same. Customers are responsible for complying with all laws and regulations in their own countries.

Whilst all efforts are made to ensure the accuracy of product descriptions, specifications, and pricing, there may be occasions where errors arise. Should such a situation occur, Gotobuuy will not accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. Likewise, customers cannot benefit from any bugs or mistakes affecting the website. Any such benefits will be considered unjust, and customers will be obliged to immediately waive them. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of the products offered on the Website, Gotobuuy may have to limit the number of products available for purchase. Gotobuuy reserves the right to change quantities available for purchase at any time, even after you place an order.

Following order dispatch, transportation is the sole responsibility of third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; therefore, all associated liability and risks during transportation shall be borne by the buyer.


Order Cancelation
Customers can cancel their order at anytime prior to shipping; please contact [email protected] 

However, once the order has been dispatched, the order cannot be canceled, changed, or refunded.


Shipping and Delivery
Shipping times displayed on the Website refer to the estimated dispatch time of the packages. Since the actual delivery of your order can be impacted by many events beyond Gotobuuy's control. We suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance.

Gotobuuy cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

In the event that your package has a shipping issue and is not delivered, Gotobuuy will send you a replacement package. If the item is no longer in stock, a refund option will be offered to you.

There may be occasions when Gotobuuy confirms your order but subsequently learns that it cannot be supplied to you. In the event Gotobuuy cannot supply a product you ordered in a timely fashion, Gotobuuy will contact customers and offer to cancel the order and refund the purchase cost in full.

We try to make the delivery process as simple as possible and it is able to send your order either to your home or to your workplace. 

We can't ship to PO Boxes via any shipping method. Shipments can only be delivered to physical addresses.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, Black Friday other such events please allow extra delivery time. During those special occasions, we will provide notices or email customers to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. Gotobuuy cannot make changes to your shipping address once a package has been shipped and is not liable for packages lost due to incomplete or inaccurate addresses.

Gotobuuy cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. Gotobuuy can neither be held responsible for any import tax that may occur and it is the customer's sole responsibility to pay this fee if any. 

Kindly note that the shipping guarantee does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.

Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

All orders reported as "delivered" by shipping companies are considered delivered. Gotobuuy cannot be made liable for non-delivery in this case.

Whatever the customer orders is what will be shipped. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order.

All non-receipt of orders must be reported within 3 working days of couriers' posted shipping time. 

Product Descriptions
While we try in good faith to be as accurate as possible, we do not warrant that product description or other content is accurate, complete, reliable, or error-free. From time to time there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.

Prices and availability of items are subject to change without notice. The prices do not include V.A.T, import tax, and duties, should your package become examined and deemed taxable by your local customs. Payment is the responsibility of the customer. 


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